Room Division Manager: –
Room division manager maintain customer service/satisfaction, standards, handle
customer problems and purchasing.
Front office Manager: – Front
Office Manager manages all aspects of the department including planning,
budgeting, staffing and payroll in accordance with hotel policies and
procedures. The Front Office Manager provides leadership and support to all
members of the Front Office.
Night Manager: – The
Night Manager is the Manager on their Duty time is responsible for all hotel
operations during overnight shift hours, Front Office operations, and night
audit and hotel safety and security.
Guest Relations Executive: – GRE
call another name Guest Service Executive. They attend the special guest like
VIP. Main responsibility is to make guest feel free to welcome. GRE is also
handle customer’s problems and complaints.
Concierge: – Their
work includes like taking reservations, checking guests in and fielding
requests for items and amenities. They commonly act as the first point of
contact for patrons.
In Le Bristol Paris The executive housekeeper
reports to the General Manager or to the rooms division manager. He/she is
responsible for the overall cleanliness and aesthetic upkeep of the hotel. He/she
is very sure about excellence in housekeeping sanitation, safety, comfort and
aesthetics for hotel guests.
– The assistant housekeeper reports to the executive housekeeper. In Le Bristol
Paris assistant housekeeper reports to deputy housekeeper. Assistant
for efficient and well management of cleaning, servicing and repairing of guest
Floor supervisor:- He/she is responsible for cleaning and
maintenance of the rooms on the floor. He/she gives the room attendants their
room assignment and floor master keys which will be returned back at the end of
the day and handover to the next shift. Floor supervisor checks, supervises and
approves the room attendant’s work.
Public area supervisor:- Public Area Supervisor
is responsible for the cleanliness of Le Bristol public areas. The public area
supervisor reports to the assistant housekeeper. He/she also needs to train and
inspect the performance of assigned public area attendants ensuring that all
procedures are completed as per the hotel’s operating standards.
Linen and uniform room attendant:-
towels and linen to service man and ensure about all items are placed in well
manner. He is Sorting and counting linen within storage. Check all laundered
items like as towels, bed sheets to ensure that all linen and uniform washed properly.
He/she will be very careful about that any soiled items are not be sent for dining
and uniform to the employee.
1.2 Identify shortfalls
and weaknesses in performance and their causes and recommend practicable
are a many ways for checking poor performance and what is the reason behind for
the very low performance of the employee. We can check it out many ways like as
number of customer feedback, performance of the employee how he/she performed during
service and how we can solve the problem. We give some solution as under:-
1 No adequate training
Solution: – Employees or training both must attend the
orientation classes before start their work because they can learn many things
about the property rules & regulations, trained their particular outlets so
that they perform well manner and how to perform their duties.
2 inattentive people
As per the rule & regulation of the Le Bristol Paris if someone found
insane activity or having any suspicious things then inform immediately to the
senior or to the security personal. Then they take corrective action towards to
Solution: – Head
of the department should be very honest to the employs so that they feel free
to do their job smoothly and check the performance of the individual employee,
and give them reward for their best performance.
4 Personal problems
reflected in work
Solution: – During
work if any of the employee
affecting their personal life. He /she not giving efforts to his task then he
should share the problem whatever he’s facing in his/her life. If possible give
some day’s off leave to the employee so
that he feel better or spent the time with his family by doing this might he
will be in god condition.
5 Burnt out – reason behind friction between the employees
Solution: – People need to be challenged in order to be
motivated. A challenge provides the best opportunity to the employees. You can
challenge your employees with sales or service goals, incentives, competitions,
contests or anything else that they find motivating.
1.3 Evaluate the quality of
furniture, furnishings and fittings for purchase and care against
Furniture: – furniture used in the interior part of hotel like as lobby, room, corridor
and there are different kinds of
furniture use in Le Bristol Hotel. Such as wood, metal and leather.
Le Bristol Hotel use local wood for decoration. Moreover wood use in hotel fine
quality. Woods are derived into two categories like softwood and hardwood. Both
woods were very expensive like oak wood, maple wood, pine tree wood and walnut
wood, sandal wood and bamboo also used in particular purpose in Le Bristol
Wooden table, chair and
Wooden wall and flooring
are hard in nature as compare than wood for example – iron, steel, brass,
nickel and gold and used in rarely in hotel. These metals are used in door and
window fittings, wall panels, light fittings and kitchen equipment like table,
shelves. These metals are expensive and less maintenance.
Iron chair and central
table in the garden area
Tea set and steel rack
or Leather: – Fabrics are mainly used for flourishing
enhance the visual appearance of the area where we used. Fabric or leather can
be fixed with color, design, and texture. Leather gives very different appeal
it needs special maintenance like as daily polishing and away from the water or
Pillow and cushion
furniture is basically used in the internal part of the hotel or external part
of the hotel for the attraction. In Le Bristol Hotel used very high quality
glass. It is used to make windows, drinking containers, tables,
window panes, Chandeliers.
1.3.2 EYE APPEAL: – Le
Bristol furnishing trends is much different from other hotels in the world. Feature
well designed guestrooms, more natural light through the use of windows as
design elements, as well as a growing amount of integrated technology.
Furnishing includes curtains, loose cover, cushions, and covered the bed with decorated